Frequently Asked Questions

No. You receive a code that remains valid for 12 months, so you can launch the game whenever it suits you.

There are no specific discounts for children or students, but if you sign up for the newsletter, you'll be informed of general or members-only discounts.

As long as your code has not been activated you can contact support to cancel.

Yes, digital gift vouchers can be purchased online and emailed instantly.
(This option is currently disabled, please contact support for an ETA)

Each code remains valid for 3 years after purchase. You can launch your adventure whenever you like during that period.

The online checkout accepts credit cards and Paypal. No invoice is provided by Coddy when purchasing online, only a receipt is provided. If you need to pay by invoice, please contact us for a commercial offer, whether you are paying with a company or school account.

Plan for 1 h 30 – 2 h of play and about 2 – 5 km of walking.

Most adventures are recommended for ages 12+, but family-oriented themes such as “Peter Pan” start at 8 years with an adult.

Our adventures can be solved by anyone over the age of 16. Optional tips ensure that you never get stuck.

Officially up to 6 people on the same team. Larger groups simply split into multiple teams and launch the same scenario in parallel, multiple tickets are required then.

Use the ‘Hint’ button on the application to reveal part of the solution. Take all the clues to get the solution. Your final score reflects the number of clues you have used.

Coddy's urban adventures are designed for outdoor play. If you want an at-home experience, try the free mini-game in the app.

Buy multiple team codes. Each team of up to 6 players plays in parallel. We recommend balanced groups of 4 – 6 for the best experience, but you can also play as one large team (only six phones will be activated).

The main media are pre-loaded, so an irregular connection won't interrupt the game. A stable 4G signal simply makes the experience smoother. GPS accuracy is better when data is enabled, and puzzle validation requires data along the way.

Roughly 150 MB of data; more or less depending on the game and their assets. Keep an eye on battery (2 hours of GPS and screen usage), genrally 50% of the battery will be used.

A single smartphone is enough, even if several devices are more convenient to avoid breakdowns or battery loss.

Most scenarios are available in English, French, Dutch, Spanish and Italian.

Yes, the first member of the team creates the team, and the other players join in. Creating a profile takes just a few seconds and allows players to retrieve their photos and videos taken during the adventure.

You'll be taking a tourist route with a few exceptions, but the routes are mainly safe.

You can launch the game at any time, but some observation puzzles rely on daylight. For the best experience we suggest starting between sunrise and sunset.

If the weather turns bad you can pause and resume later or postpone to another day as long as you haven’t finished. You need to reset the game ? We've got you covered.

Yes. You control the pace, so it slots neatly between sightseeing, lunch or shopping.

Sure. Switching to your camera won’t interrupt the app and many challenges encourage creative photos.

No. The activity is fully self-guided, but our support team is available via in-app chat and an emergency button if you need help.

Absolutely. Routes are on public streets, so pets are welcome. Just follow local regulations and keep them leashed where required.

Each game has its own specific starting location, please refer to the appropriate section for each game on our website and on the Coddy application.

Games begin in city centres where paid parking and public transport are usually available. We recommend coming by tram, metro or bike when possible.

If several teams start simultaneously, they will probably pass each other at the first and last checkpoints. To spread them out, stagger the start times by a few minutes or choose different initial directions. If you're playing with your colleagues or students, we have a dedicated offer to avoid this, contact us.

Most puzzles are tied to a cultural or historical fact revealed once you solve it.